FAQ’s & Shipping

What are my payment options?
You can use any major credit card through PayPal to pay for your order. Please note your card will be charged when you place the order and NOT when the item is shipped.

What if a product arrives damaged?
If your package arrives, and there is a problem, please let us know within three days of receiving your product(s). We will make sure you receive a replacement or an item exchange when possible if the item is received damaged.

We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:

1. Email photos of the damaged packaging and item(s) sweetpgeneral@gmail.com.
2.  Within 24 hours, you will receive an email from a member of the Sweet P General team letting you know how to proceed further.

****P.S: It’s VERY important to save original *Damaged* item, original packaging & packaging material and contact us immediately****
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.

What happens once my item is shipped?

Once your item has shipped, you will receive an email with your tracking information! Please note that transit times vary and could take up to 14 business days, but most orders ship within 24 hours.

Do you Ship Internationally?

Sorry! We do not offer international shipping at this time! 

Where can I direct my questions or comments?
We absolutely LOVE hearing from all of our SPG fans! You can direct any questions, comments, or feedback you have to our company email address (shoplocal@sweetpgeneral.com).

If you are a local and would like to pick your order up at the TOWNVILLE location, simply place your order and enter discount code

TOWNVILLELOCAL

on the checkout page.

 

The calculated shipping charge will be deducted as a discount on your order. 

For questions regarding shipping please send us an email at:

sweetpgeneral@gmail.com.

 

 

ALL orders $99.99 & under ship for $8

 

Orders of $100.00 & up shipping is FREE!

 

Currently, we only ship within the United States. We may use any of the major shipping carriers and select the one with the most economical rate to keep costs low! You will ALWAYS get a tracking number, so you don’t have to worry about when your item will arrive. We know you are super excited to receive your order ASAP.

 

FAQ’s & Shipping

What are my payment options?
You can use any major credit card through PayPal to pay for your order. Please note your card will be charged when you place the order and NOT when the item is shipped.

What if a product arrives damaged?
If your package arrives, and there is a problem, please let us know within three days of receiving your product(s). We will make sure you receive a replacement or an item exchange when possible if the item is received damaged.

We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:

1. Email photos of the damaged packaging and item(s) sweetpgeneral@gmail.com.
2.  Within 24 hours, you will receive an email from a member of the Sweet P General team letting you know how to proceed further.

****P.S: It’s VERY important to save original *Damaged* item, original packaging & packaging material and contact us immediately****
We may use any of the major shipping carriers at any time, and select the one with the most economical rate to keep costs low.

What happens once my item is shipped?

Once your item has shipped, you will receive an email with your tracking information! Please note that transit times vary and could take up to 14 business days, but most orders ship within 24 hours.

Do you Ship Internationally?

Sorry! We do not offer international shipping at this time! 

Where can I direct my questions or comments?
We absolutely LOVE hearing from all of our SPG fans! You can direct any questions, comments, or feedback you have to our company email address (shoplocal@sweetpgeneral.com).

If you are a local and would like to pick your order up at the TOWNVILLE location, simply place your order and enter discount code

TOWNVILLELOCAL

on the checkout page.

 

The calculated shipping charge will be deducted as a discount on your order. 

For questions regarding shipping please send us an email at:

sweetpgeneral@gmail.com.

 

 

ALL orders $99.99 & under ship for $8

 

Orders of $100.00 & up shipping is FREE!

 

Currently, we only ship within the United States. We may use any of the major shipping carriers and select the one with the most economical rate to keep costs low! You will ALWAYS get a tracking number, so you don’t have to worry about when your item will arrive. We know you are super excited to receive your order ASAP.